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FAQs

What is Pastel Clouds? 

Pastel Clouds is a UK based online jewellery store, bringing you super cute jewellery and watches at affordable prices. Set up in August 2013, Pastel Clouds is owned and run by Lauren Yung. Here at Pastel Clouds, we hope that there’s something for everyone! We pride ourselves in making every item feel special, with our signature Pastel Clouds packaging - think little blue bows, clouds and teeny envelopes! We like to imagine smiles all round when you receive your order. Our products make perfect gifts for friends or family (or for yourself!). To read more about Pastel Clouds, check out our About page!  


What payment methods do you accept? 

We currently are only able to accept credit and debit card. 


How long will it be until I receive my jewellery?

Within the UK, you should expect to receive your order with 2-5 working days. International orders can take 1-2 weeks to arrive. 


Can I return my item?

Yes - view the full returns policy on our store policies page.


Do you offer wholesale discounts? 

Yes, we love to work with other businesses! Please email lauren@pastelclouds.co.uk with enquiries about bulk orders. 


Is your jewellery real silver/gold? 

Jewellery is costume jewellery and not real silver or gold, unless otherwise stated. Some items are stainless steel, designed to be extra durable and long lasting. Check out our 925 Sterling Silver collection for real silver jewellery. 


How can I get in contact? 

Drop us a line at hello@pastelclouds.co.uk


Do you work with bloggers? 

Occasionally, we look for influential bloggers or social media users to work with. If you think you might be suitable, please feel free to drop as an email with your social media/blog details and we will take you into consideration in the future! 


 

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